A new survey from information services company Wolters Kluwer shows that approximately half of U.S. corporate respondents polled anticipate an increased need for legal technology and corporate compliance providers over the next three to five years.

Per the survey, outsourcing continues to expand across the board, with respondents identifying technology roadmap/strategy (48%), legal research (43%), and managing corporate compliance (40%) as among the most outsourced activities of 2020-21. As for which types of outsourced providers are being entrusted to manage key priorities such as technology strategy or corporate compliance, legal technology providers appear highest in demand, engaged by more than half (59%) of respondents.

Corporations are using a range of different metrics to evaluate the performance of outsourced providers. Survey respondents pointed towards performance indicators such as communication/responsiveness (65%), cost vs. budget (63%), cost vs. benefit (59%), and outcomes (59%).